|
 
Support
We understand that when you have a problem, you need an immediate
response. Imperial Technology provides unlimited 7x24x365 telephone support for
all MegaRam and MegaCache solid state accelerators.
Simply call
(714) 657-3542 and ask for
Technical Support.
If
a receptionist is unavailable, leave a
message for the next available Technical Support representative. When
prompted, leave a detailed description of the problem along with the company
name, your name, and a direct-dial telephone number where you
can be reached. Please allow up to 20 minutes for the return call by
the on-call technician. Less urgent support questions can also be emailed to:
info@imperialtechnology.com
supp
The following table
represents the support status of MegaRam products that are no longer
in manufacture and the schedules for end of product support.
| Product |
End of Manufacture
(EoM) Date |
Customer
Notification Date |
End of Support (EoS)
Date |
| MegaRam500 |
Completed
6/30/02 |
5/15/03 |
12/31/03 |
| MegaRam3000 |
Completed
8/31/02 |
5/15/03 |
12/31/03 |
| MegaRam4000 |
Completed
12/31/02 |
5/15/03 |
12/31/03 |
| MegaCache4000 |
Completed
12/31/02 |
5/15/03 |
12/31/03 |
| MegaRam35 |
Completed
9/15/03 |
9/30/03 |
5/3/04 |
| MegaRam200F |
Completed
9/15/03 |
9/30/03 |
5/3/04 |
| MegaRam1000 |
Completed
9/15/03 |
9/30/03 |
5/3/04 |
info@imperialtechnology.com
Comprehensive
Service Programs
Imperial Technology offers a broad array of Self Maintenance and
On-site programs designed to provide to fit any environment and
budget. more
Professional
Services
Imperial Technology offers expert consultation on all aspects of
storage acceleration systems. This includes file analysis, SAN assessments,
and training for self-maintenance and field upgrades
for MegaRam products. Training and services can also be
custom tailored to suit your particular needs. Contact
us for more information.
|
